Delivering Optimal Trial Experiences

A Controller joined a scientific research institute that focuses on discovering brain-based technologies to improve mental health in 2014 and was tasked with taking a close look at how the organization could improve its processes to be more efficient and deliver an optimal trial experience for its study participants and investigators.

An obvious challenge was the time it took to reimburse a patient for participating in its various studies. The responsibility of patient reimbursements was cumbersome, went through multiple internal channels for approvals, and consistently resulted in errors and rework, resulting in months until a patient would be paid for their visits.

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