Addressing the Risk and Resource Drain of Patient Reimbursements

Michael Popko, Director of Disbursements for the University of Pennsylvania, together with his Penn team, are working with the clinical trial coordinators to learn how to make their site experience more efficient.

One area that seemed to be a growing problem for the research operations is timely participant payments. Studies used petty cash, checks and gift cards to reimburse clinical trial participants, but struggled with the lack of security, automation and visibility into the payments.

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