Support

Step 4 of Your Client Experience

Here for You and Your Team

Once you’re up and running, we understand you may still need help from time to time. Our in-house site success team and technical experts are here for you via phone and office hours, and provide user guides and informational videos. But the support doesn’t end there. We are proud to offer 24/7 multilingual phone and online support for your cardholder and travel patients, too. Our goal is to ensure Greenphire solutions make your trial easier and more efficient.

Sponsor, CRO and Site Support

Phone Support

US/Canada: (+1) 215-609-4378

Online Support Form

Support for all solutions, including finance support.  Access the form

In-Application Support

Access support right where you need it, when you need it.  From searchable quick guides, to animated instructions, our product portals are a great resource for learning.

Cardholder Support

Our support is available 24/7 to help you!

Live phone support is available:

  • U.S.A.: 1-866-952-3795
  • Canada: 1-855-587-3910
  • All Others: Please refer to the phone number listed on the back of your ClinCard

Access your account online for further support: