Support
Here for You and Your Team
Once you’re up and running, we understand you may still need help from time to time. Our in-house site success team and technical experts are here for you via phone and office hours, and provide user guides and informational videos. But the support doesn’t end there. We are proud to offer 24/7 multilingual phone and online support for your cardholder and travel patients, too. Our goal is to ensure Greenphire solutions make your trial easier and more efficient.
Sponsor, CRO and Site Support
US/Canada: (+1) 215-609-4378
Access support right where you need it, when you need it. From searchable quick guides, to animated instructions, our product portals are a great resource for learning.
Cardholder Support
Our support is available 24/7 to help you!
Live phone support is available:
- U.S.A.: 1-866-952-3795
- Canada: 1-855-587-3910
- All Others: Please refer to the phone number listed on the back of your ClinCard
Access your account online for further support:
- US Mastercard myclincard
- US Visa mycardplace.com
- Europe mycardplace.com
- Canada mycardplace.com
