Frequently Asked Questions

What is ClinCard?

ClinCard is a technology solution that automates and tracks reimbursements and stipends to clinical trial participants in which funds are transferred to the participant via a reloadable debit card and/or direct deposit.

How do I activate my ClinCard reloadable debit card?

The card is automatically activated once your first payment / reimbursement is loaded. Funds can only be loaded by the organization that provided the card.

How do I access my account / view the balance on my ClinCard reloadable debit card?

Once registered in the ClinCard portal and assigned a reloadable debit card, you will be given access to a cardholder web portal that will allow you to create and maintain a PIN as well as view transaction history and account balance information.

FAQs & Support Resources by Region

US Mastercard

FAQs link

Login link

Support number: 866-952-3795

US Visa

FAQs link

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Support number: 866-952-3795

Canada

FAQs link

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Support number: 855-587-3910

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