Welcome to the Greenphire Help Center!

It is our goal to ensure that you get the most out of your experience with our solutions. We serve many audiences. Please use the buttons below to get the support you need quickly and easily.


Greenphire provides payment solutions and travel services as well as a mobile application to access these services for participants in clinical trials. If you’re in need of support, please contact us:

PAYMENT SUPPORT

U.S.A.: 1-866-3795
Canada: 1-855-587-3910
All others: Please refer to the phone number listed on the back of your physical ClinCard

Login to your ClinCard patient payment account

Access helpful ClinCard FAQs

travel & logistics support

Please refer to the support contact information provided to you on your itinerary from your site coordinator.

mobile app SUPPORT

When enrolled in a GreenSpace-enabled study, participants will receive an email from their site to register themselves and get access to their study information immediately via the web or via the myGreenSpace app from the iOS App Store or the Google Play Store. Contact your site coordinator if you’ve misplaced your invitation for GreenSpace.


Please note that a comprehensive Knowledge Center is available 24/7 within all Greenphire portals. To access these step-by step instructions and guides, click on the icon in the bottom right hand corner of the portal page.

If you are a site user who would like to request training for you and/or your team, please email site.experience@greenphire.com.


Please note that a comprehensive Knowledge Center is available 24/7 within all Greenphire portals. To access these step-by step instructions and guides, click on the icon in the bottom right hand corner of the portal page.

If you are a sponsor or CRO user who would like to request training for you and/or your team, please email site.experience@greenphire.com.

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215.609.4365

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United Kingdom